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Thank You
for choosing Ana Dominguez Ceramics
We created Ana Dominguez Ceramics with one certainty: we want to offer our clients the best possible shopping experience.
This vision is compatible with the store policies that were created by Ana Dominguez Ceramics.
Read our policies below and don't hesitate to contact us if you have any questions.
TERMS & CONDITIONS
All prices in our online store include VAT at the current rate.
There may be changes in the prices of the website without prior notice.
All the products are handmade and for this same reason there is no equal piece. The service maintains all the same standard but there may be small differences from piece to piece.
Ana Dominguez Ceramics does not recommend the use of microwave, washing machine, etc. We advise that all the pieces be washed by hand. The brand is not responsible for any damage to the pieces.
If you are unable to pay through Ana Dominguez Ceramics website, please email us at hello@anadominguezceramics.com to place your order.
In the above case, payment is made by bank transfer to the following IBAN:
IBAN: PT50 0193 0000 1050 7274 9828 9
BIC/SWIFT CTTVPTPLXXX
Account Name: Ana C. Caldeira Curião Dominguez
And your order will be confirmed after you send us a copy of the payment by e-mail to hello@anadominguezceramics.com (in 48hrs)
SHIPPING POLICY
IMPORTANT: Except for some exceptions, all orders take 30 (thirty) working days to be delivered after the payment date. All the pieces are totally handmade and created especially for your home.
All orders are sent by registered mail, usually via CTT, or can be picked up (free of charge) at our atelier A Casa do Azulejo, at Rua Ernesto da Silva, 52B | 1500-269 Lisboa
For orders sent by registered mail, shipping costs vary according to the location and weight of the package
For all orders out of Portugal (rest of the world) send us an email to hello@anadominguezceramics.com | Shipping costs differ from country to country and for this reason we have to budget them, case by case.
RETURN & ENCHANGE POLICY
In case you receive a damaged item, please send us an email with the picture of the item within 2 (two) business days after the reception of your order.
We do not accept returns.
PAYMENT METHODS
Paypal
Credit & Debit Cards ( Visa, Mastercard, American Express and Discover)